Our frequently asked questions will answer some of the most common questions guest have about staying with Mountain Joy Cottages. If you still have questions, please email us or contact our property management company Carolina Vacations.
Frequently Asked Questions & Answers
What is the Cancellation Policy?
We here at Mountain Joy Cottages do have a strict Cancellation and Refund Policy, we understand that sometimes plans may go astray, and in order to accommodate our guests who exceed the deadline of Mountain Joy Cottages cancellation period, we offer a Rescheduling Option Policy which addresses the issue of forfeiture of your reservation deposit.
Cancellation and Refund Policy:
Cancellation and Refund Policy is as follows:
- If a reservation is cancelled 30 Days or more prior to the arrival date, then the deposit may be refunded.
- There is a $25.00 administration charge for all cancellations, no exceptions.
- If a reservation is cancelled less than 30 Days prior to the arrival date, then the DEPOSIT IS FORFEITED and is NON REFUNDABLE, there are NO EXCEPTIONS.
- Cancellation period for groups renting 2 cabins or more is as follows:
- 2 to 3 cabins is 60 Days
- 4 to 6 cabins is 90 Days
- 7 to 9 cabins is 120 Days
- NO REFUNDS DUE TO WEATHER, CHANGE OF PLANS, OR EARLY DEPARTURES.
In order to accommodate our guests we do offer a Rescheduling Option Policy which addresses the issue of forfeiture of reservation deposit.
Rescheduling Option Policy:
Rescheduling Option Policy is as follows:
- Our guest may reschedule within one year of their original reservation date.
- Rescheduling Dates are subject to availability of Mountain Joy Cottages.
- Deposit is Non-Refundable; it is ONLY applied to rescheduling date.
- Rescheduling date is not subject to Cancellation and Refund Policy. Once guest has rescheduled guest has forfeited their right to their original deposit.
All deposits are applied to your rental. The balance is due upon arrival. We accept Visa, Master Card, Discover, and Cash at Check-In. Please no Checks upon arrival.
Guest are financially responsible for the time reserved.
Please note that all cancellations, have to be processed by Mountain Joy Cottages, therefore can take up to 30 business days to be processed before being mailed out.
Our prices are subject to change without notice.
Where is Mountain Joy Cottages Located?
Mountain Joy Cottages is located at 121 SETZER COVE ROAD MAGGIE VALLEY, NC 28751.
GPS LATITUDE: 35.517101 LONGITUDE: -83.104830
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